Tuesday, June 11, 2019

Case study 2 negotiation Essay Example | Topics and Well Written Essays - 750 words

Case study 2 negotiation - Essay lawsuitIn this case, the supervisor is fast to dismiss Danyas application. According to Dwyer (2011), Power is a useful tool in the negotiation process however, if you misuse it or refuse to use it appropriately, the likely result is tension and conflict (p. 154). The tension between the supervisor and Tanya came about as the supervisor used the power that he had over her to dismiss her application, and made comments that were non pleasing at all. If the supervisor had listened to Danyas positions and interests, he would have approached her in a calm manner that would non have threatened the relationship between them. This case study looks into the cause of the problem and how it impacted on the main participants. It also suggests and evaluates some final results, recommends the best solution and explains how to implement it by using the negotiation theory . Analysis of the problem The problem can be analyzed by examining the negotiation approache s of Danya and her supervisor. The problem occurs because twain parties have interests to meet and the two are not keen to consider the other partys point view. Danyas interest are visit her grandchild and wants to do so by taking advantage of the flight promotion so as to pay less for the flight. Danyas optimism of getting the leave and an profit of two weeks leave get thwarted and she gets devastated because of the rejection. The supervisor on the other hand has a contract that has a limited deadline and needs Danyas expect because she happens to be one of the best worker. The problem ensued as the two parties could not agree on what should happen. The supervisor is stern on his decision and rejects her application without adult Danya a chance of explaining herself as to why she needed to have her break at that time. Furthermore, he acts out of the stress of the contract and allows the stress to overcome his thoughts and emotions and is degraded to make negative comments abo ut Danya. According to Leimbach (2011), Paying attention to interests helps uncover the why behind a position. (p. 36). If Danya had listened to why the supervisor was not willing to appoint her the leave, she would have understood him and there would not have been any problem. Danya also assumes that her being the best of the employees would definitely make the supervisor grant her, her wants. She was not typeset for any outcome and was not flexible to allow herself take in any outcome of the application. She is quick to judge the supervisors actions and believes the participation does not recognize her excellent performance, which makes her to burst out. She is also frustrated that she will lose the money of the ticket shed already paid for. She feels disappointed when her request is off down by the supervisor who tells her that she is not showing any commitment to the company. According to Jenkins (1997), with a principled negotiation approach, the salesperson focuses on the p roblem and how to exonerate it (p. 30). In this case, instead of getting frustrated by the way the supervisor acted, she ought to have thought of how the misunderstanding of the supervisor thinking she has no commitment to the company would get settled. Range of solution The problem can be solved by number of ways. First of all, the supervisor should give Danya an offer of paying for her flight if she cooperates with them to meet the deadline. The other solution would be that Danya gets a

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.